Beneficiaries

This policy applies to all trainers and trainees who need assistance with the Medad educational platform, software, or technical resources.

Support Channels

• Technical Support Portal: For immediate assistance, please visit our Technical Support Portal by clicking here.
• Email Support: You can reach us at medad.admin@kkf.org.sa for any technical inquiries or issues.

Services Offered

Our technical support services include, but are not limited to:

• Troubleshooting platform or software issues
• Assistance with account setup, access, and security
• Guidance on using educational tools and resources
• Support for devices and software related to our educational services

Operating Hours

Our technical support team is available from Sunday to Thursday, from 9:00 AM to 4:00 PM (Saudi Arabia Time). Support requests received outside these hours will be addressed the next working day.

Response Times

• Immediate Support Needs: For issues that affect your ability to participate in training activities, we aim to respond within 2 working hours and provide a solution or alternative within 24 hours.
• General Support Requests: For non-critical issues, we will address your request within 4 working hours, providing a resolution within 48 hours.